Our phone lines are temporarily unavailable. We apologise for the inconvenience. In the meantime, please reach out via email and our team will respond as soon as possible:
General enquiries — deakinprivate@imh.com.au · Admissions — dkn.admissions@imh.com.au · Private Practice — DKN.PP@imh.com.au
Watching someone you care about go through a mental health crisis is one of the hardest things a person can experience. You might feel helpless, frightened, angry, or guilty — often all at once. Those feelings make complete sense. And your wellbeing matters in this too.
When your loved one is admitted to Deakin Private Hospital, their treatment team will focus entirely on their care and recovery. For therapeutic reasons, contact during the early stages of admission may be limited. This can be difficult — but it's an important part of the process. The structure and boundaries of the therapeutic environment are what make treatment effective. Trust the process, even when it's hard.
Visiting hours are in place to support your loved one's recovery. Please check our Visiting Hours page for current times. If you have concerns about your loved one during their stay, please speak with the nursing team.
Caring for someone with a mental illness is emotionally demanding. It's easy to put your own needs last — but you can't pour from an empty cup. Burnout doesn't help anyone. Consider speaking with your own GP, a counsellor, or a carer support service. You deserve support too.
If you're worried about someone's safety, or you're unsure whether they need more support than they're currently receiving, it's okay to reach out to us. Our admissions team can talk through your concerns and help you understand the options — even if the person hasn't yet agreed to seek help.
We're here for the whole family.
Call 02 5114 8100
