Your questions, answered.

If you're struggling to function day-to-day, your safety is at risk, or outpatient support isn't enough — inpatient care might be the right option. Our admissions team can talk this through with you confidentially and without pressure.

Yes — you'll need a referral from your GP or psychiatrist. If you don't have one, we can help you find a GP. The process is usually straightforward.

Most private health insurance policies with psychiatric cover will contribute. We'll do a health fund check as part of your admissions assessment so you know your costs upfront.

Your day will include individual therapy, group programs, clinical reviews and structured rest time. The specific schedule depends on your treatment plan and program.

For safety and clinical reasons, patients are not permitted to drive during their admission. Also note that insurance coverage does not apply while you are an
inpatient of any hospital. This includes general third-party vehicle insurance. 

Please arrange for a support person, taxi, or rideshare for drop-off and pick-up.

Yes — phones and laptops are allowed for the duration of your stay. Please note, we accept no responsibility for the security of patient possessions.

Yes. Visiting hours are in place to support your recovery. Check our Visiting Hours page for current times.

Yes, you can. A hospital admission is not necessary to access our day programs.

Absolutely. Your treatment and personal information are protected under Australian privacy law. Nothing is shared without your consent, except where required by law to protect safety.

You are always in control of your care. If you want to leave, we'll talk through your options with your treating team to ensure your safety and continuity of care.

We do not permit general pets onsite that are not accredited service dogs. Only assistance dogs with full certified public access will be able to accompany patients and documentation must be presented prior to admission.

Please discuss any appointments with your admitting psychiatrist prior to cancelling. In some cases, you may still be able to attend important external appointments during your stay.

Your admitting doctor will advise what’s appropriate.

Smoking and vaping are only allowed in designated outdoor areas between 7:00 AM and 10:00 PM. You’ll need permission from nursing staff and must sign the Patient Leave Register before accessing these areas.

Please send all requests for Health Information Services (HIS), including discharge summaries, requests for information (ROI), summons, and related documents, to the following email address: dkn.his@imh.com.au

We encourage open communication. Speak to your Care Coordinator or any staff member if something isn’t right. You can also provide anonymous feedback via our feedback forms or by contacting management directly.

Deakin Private Hospital does not provide voluntary assisted dying services as part of our hospital and health services.

We are committed to a compassionate approach when responding to patients who express a desire for information or access to voluntary assisted dying. We will provide information and support to access the ACT Voluntary Assisted Dying Care Navigator Service, which is the central point of contact for voluntary assisted dying enquiries in the ACT.

To discuss voluntary assisted dying or be connected with a doctor who can support you through the process, please contact the ACT Voluntary Assisted Dying Care Navigator Service:

• Phone: (02) 5124 1888
• Email: VAD.carenavigators@act.gov.au
• Hours: Monday to Friday, 8:30am to 5:00pm (excluding public holidays)

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