If you’re visiting our hospital, here is a collection of helpful information.
How do I get to the hospital?
Please refer to the Parking and Transport page for more information.
Can I bring along pets?
No, we ask that Visitors not bring any pets onsite under any circumstance. Please note that the only animals that are allowed onsite are approved assistance dogs. All approved assistance dogs must be always kept on a leash.
Can I bring gifts into the hospital?
Yes, however we ask that you please consult with nursing staff prior to giving items to our patients, as there are some items that may pose a safety risk to patients. Please see our suggestions below.
Can I bring food to the hospital?
If you bring food into hospital, it must be in accordance with our strict infection control guidelines for food safety. All food that needs refrigeration must be labelled with the patient’s name, date and time and provided to our Hotel Services staff. All potentially hazardous food items must be consumed within 24 hours, or it will be discarded daily.
Can I bring medication?
All prescriptions, prescribed and over-the-counter medications including paracetamol, vitamins and oral contraceptives must be given to our Nursing staff on admission to hospital. If a patient asks you to bring in medication, please speak to our Nursing staff.
Escalation of Care
As a family member or carer, if you have any worries or concerns about your loved one's care, the staff are here to support you and address your concerns promptly and appropriately. Please feel free to discuss any issues with their nurse or doctor, or ask to speak with the nurse in charge.
Carer Resources
We recognise the importance that family and friends play in their loved ones' recovery journey. Your support and dedication can make a significant difference in their well-being. Here are some valuable resources to assist you:
