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Patient Feedback

We value your input and are committed to providing the best possible care. Your feedback helps us improve our services and better meet your healthcare needs. Below, you'll find important information on how to share your feedback, what to expect, and our commitment to confidentiality.

How to Share Your Feedback

Online Feedback Form

You can provide feedback by filling out our convenient online feedback form. Simply click on our link below to get started. Please provide as much detail as possible to help us understand your experience.

START MENTAL HEALTH INPATIENT SURVEY

Phone

You can call 02 5114 8100 to share your thoughts with one of our staff members. If you leave a message, we will return your call promptly.

In-Person

We have suggestion boxes located in our facilities where you can drop off written feedback anonymously.

What to Include in Your Feedback

When sharing your feedback, please consider including the following information:

  • Date and time of your visit/appointment
  • Name of the healthcare provider or department involved
  • Specific details about your experience (positive or negative)
  • Suggestions for improvement
  • Your contact information (optional)

Our Commitment to Confidentiality

We take your privacy seriously. Your feedback will be treated confidentially and only shared with individuals directly involved in addressing your concerns. We will not disclose your personal information without your explicit consent.

What Happens After You Provide Feedback

  1. Acknowledgment
    We will acknowledge receipt of your feedback within [X] business days if you provide contact information.
  2. Investigation
    We will thoroughly investigate your feedback to understand the issues raised.
  3. Resolution
    We will take appropriate actions to address your concerns and improve our services.
  4. Follow-Up
    If you provide contact information, we may follow up with you to discuss the steps we have taken to address your feedback.

Your Voice Matters

Your feedback is vital in helping us maintain and improve the quality of care we provide. We appreciate your time and effort in sharing your thoughts with us.

Thank you for choosing Deakin Private Hospital for your healthcare needs. We look forward to hearing from you and continuously working to enhance your healthcare experience.

If you have any questions or need assistance, please email our Patient Relations team at [email protected] or call 02 5114 8100

External Feedback Mechanisms

Official Visitors

Official Visitors are people with experience in mental health treatment and care. They are appointed by the Minister for Mental Health and are independent from NSW Health. Official Visitors can assist you to talk to hospital staff, advise about your rights and about any concerns you may have about your mental health treatment. You can speak to an Official Visitor when they visit a mental health facility, by phoning 1800 208 218 or by email [email protected]

Health Care Complaints Commission

The Health Care Complaints Commission acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. It is an independent body set up under the Health Care Complaints Act 1993. It has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community. The Commission deals with complaints about all health services and providers in NSW including health organisations, registered health practitioners, and non-registered health practitioners. The Health Care Complaints Commission can be contacted on 1800 043 159 or by email [email protected]